FAQ

Q: Are vertraillab products safe for pets?
A: Yes! All vertraillab products are made from pet-safe, non-toxic materials and undergo strict quality checks. They are designed for everyday wear, comfort, and durability to ensure your pet’s safety.

Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and destination.

Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.

Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at info@petkit.com or call +852 3460 3460 with photos of the issue. We will provide a replacement or refund promptly.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.

Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Please contact us immediately if you need assistance.

For any additional questions, feel free to reach out:
Phone: +852 3460 3460
Email: info@petkit.com
Address: Unit 902, 9/F, Enterprise Place, 5 Science Park West Avenue, Hong Kong Science Park, Shatin, Hong Kong