TERMS OF SERVICE

Terms of Service

Welcome to vertraillab! These Terms of Service (“Terms”) govern your access to and use of the Site and any related services provided by vertraillab (“we,” “us,” or “our”). By accessing or using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of the Site

You must be at least 18 years old to use this Site and purchase products. By accessing the Site, you represent and warrant that you are of legal age to form a binding contract.

You agree to use the Site only for lawful purposes and not to engage in any activity that interferes with or disrupts the Site or its servers.

2. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or for any conduct we deem harmful to users or third parties.

3. Orders and Payments

When you place an order, you agree to provide current, complete, and accurate information for all purchases. Once an order is placed, you authorize us to charge the applicable payment method.

Prices may change without notice. Sales tax, shipping fees, or additional charges may apply as required by law.

4. Products and Descriptions

We strive to provide accurate product information. However, we do not warrant that descriptions, images, or other content are complete, reliable, current, or error-free. Product colors and appearance may vary slightly from images displayed on your screen.

5. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of vertraillab or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written consent.

6. Privacy and Data

Your use of personal information is governed by our Privacy Policy. By using the Site, you consent to the collection and use of your personal information as described in the Privacy Policy.

7. User Conduct

You agree not to:

  • Violate any laws or rights of third parties while using the Site

  • Post or transmit any harmful, offensive, or unlawful content

  • Interfere with the operation of the Site, including attempting to probe or damage our systems

We may remove or disable access to content that violates these Terms.

8. Links to Third-Party Sites

The Site may contain links to third-party websites. vertraillab is not responsible for the content or privacy practices of these sites. Your use of third-party sites is at your own risk.

9. Disclaimer of Warranties

The Site and all products and services are provided “as is” and “as available” without warranties of any kind, either express or implied. vertraillab does not guarantee that the Site will be uninterrupted, error-free, or free of viruses or harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, vertraillab and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold vertraillab harmless from any claims, losses, liabilities, damages, and expenses (including reasonable attorney’s fees) arising out of your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms and any disputes arising from them or your use of the Site will be governed by the laws of Hong Kong, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising from these Terms.

13. Changes to Terms

We may update these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Site after changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📞 +852 3460 3460
📧 info@petkit.com
📍 Unit 902, 9/F, Enterprise Place, 5 Science Park West Avenue, Hong Kong Science Park, Shatin, Hong Kong